Tried searching, calling, asking around—still stuck?
Lost your phone visiting Japan?
We'll bring it back.
Est. 2025, Japan — Chat. We do the rest. — Just chat with us. We handle search to delivery.
OUR SERVICE
We call, search & ship — all in Japanese
Our team handles everything in Japanese — calling venues, coordinating with police, and tracking down your lost item. Once found, we ship it directly to you, anywhere in the world.
Japan-based bilingual team
For travelers visiting Japan
You just chat — we do the rest
No Find, No Fee
You only pay when we successfully recover your item.
Free to start • No commitment
TRUSTED WORLDWIDE
*Based on Tokyo police stats (Tokyo, FY2024) | **From NPSC briefing (Japan, 2023)
Recovering Items from Major Hubs
OUR SERVICE
Japan returns 84%.
We get yours back.
Lost items reported to Japanese police annually
PROBLEM
Why is it so hard to
find it yourself?
Language barrier
Most lost-and-found offices only speak Japanese. Phone inquiries stall without the right words.
Fragmented jurisdictions
Lose something on a train? Different stations mean different prefectures—Tokyo, Saitama, Kanagawa—all with separate offices.
DIY search dead ends
Called but got nowhere? Wrong contact, wasted time, and never reached the right office.
WHAT WE DO FOR YOU
You chat.
We search, claim, and ship.
Just tell us what you lost.
We handle the rest—from Japan.
HOW IT WORKS
Three steps to get it back
No Japanese needed.
Just tell us what happened.
1. Feasibility Check
Submit your case details. We analyze the likelihood of recovery based on location and item type.
INQUIRY2. Secure & Retrieve
We contact whoever has your item and coordinate retrieval on your behalf.
SEARCH3. Return
Overseas? We ship it to you. Still in Japan? We guide you to pick it up.
COMPLETELostSOS Support
● Online
I lost my iPhone at Shibuya Station
Don't worry! Contacting JR East now...
Found it! Arranging shipment now.
Simple Pricing
Three plans. No find, no fee.
Case review • Recovery odds • DIY guidance
Full service: search, claim, ship worldwide
Priority handling • Dedicated agent • Frequent updates
*Success fee varies by item type. Shipping charged separately.
If we can't find your item, you pay absolutely nothing.
Lithium batteries may require sea shipping (7-14 days)
Security & Trust