Contact Us

Urgent lost item in Japan?

Please use our Panic Form (3 quick questions) so we can route your case properly and respond faster.

Start Rescue / Panic Form

For general inquiries

This page is for general questions, partnerships, media/press, billing, and privacy/legal inquiries.

aonekoapp01@gmail.com

Support hours

10:00–18:00 JST (Weekdays only; excluding Japanese national holidays)

Response time

Typically within 1 business day

Languages

English / Japanese (we may use machine translation for other languages)

Please do not send passport images, ID copies, or other sensitive documents via this contact form. If we need verification documents for a rescue case, we will request them after you start via the Panic Form.